Refund Details

Refund Process:

-Please do not send your purchase back to the manufacturer unless over 30 days in which you would need to rely on the manufacturer's warranty if applicable
​-To complete your return, we require a receipt or proof of purchase
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
-We will also notify you of the approval or rejection of your refund 
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days

Late Or Missing Refunds:

-If you haven’t received a refund yet, first check your bank again and contact your bank 
-For credit cards instead of debit cards, contact your credit card company
-It may take some time before your refund is officially posted
-There is often some processing time before a refund is posted 
-If you’ve done all of this and you still have not received your refund yet, please contact us at info@hearboxed.com.

Exchanges:

-We only replace items if they are defective or damaged.
-If you need to exchange it for the same item, send us an email at info@heartboxed.com and send your item to: 2665 Galtier St. Roseville, MN 55113

Gifts:

-If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return
-Once the returned item is received, a gift certificate will be mailed to you
-If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return

Time Limits:

-Our policy lasts 30 days
-If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

Condition Limits:

-To be eligible for a return, your item must be unused and in the same condition that you received it
-It must also be in the original packaging

Partial Refunds:

-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
-Any item not in its original condition, is damaged, or missing parts for reasons not due to our error 

Exempt Products:

-Perishable goods such as food, flowers, newspapers or magazines cannot be returned
-We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases

Additional Non-Returnable Items:

-Gift cards 
-Downloadable software products 
-Some health and personal care items

Shipping Costs:

-You will be responsible for paying for your own shipping costs for returning your item if deemed we are not at fault
-Shipping costs are non-refundable
-If you receive a refund, the cost of return shipping will be deducted from your refund
-Depending on where you live, the time it may take for your exchanged product to reach you may vary
-If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance
-We don’t guarantee that we will receive your returned item

Shipping Address: 

To return your product, you should mail your product to: 2665 Galtier St. Roseville, MN 55113